Ganesh Mayya, Lake Zurich
It went really well. These guys are simply awesome. They are very much focused on solving problems for the customer. After June 26th storm in the Chicago area, we had basement flooding. I called top 3 restoration companies from Angie’s list and Castino is the only company that returned my call. From that point on wards they worked patiently and diligently till our basement was cleaned and dried. The manager at Castino, Cathy, was simply great. She is extremely professional and takes customer service to a new level. All the employees of Castino that I interacted with Paco, Peter, Cody, Dawn, George.. were all very much interested in listening to us patiently and providing very good explanation and suggestions. Despite the heavy work load, Cathy always answered my phone or called back within minutes when she was on another line. The crew that came on the first day were very cheerful and patient even at 11:00 PM in the night.
Their pricing is very transparent and very fair. They worked with us and helped to tailor the services to meet our needs. They also gave lot of very good tips.
BTW, I don’t think asking for credit card number while scheduling is a problem at all. They do that to protect themselves against folks who cancel the service after the crew has reached the site with all the equipment. In my case they did not charge anything to my credit card till all the work was completed to my satisfaction and I signed off on the work. I even ended up changing my credit card on the last day.
This is a very good, honest company to work with.